Privacy Policy & Terms

Returns

If you wish to exchange an item of the same value, please return to the below address with a Returns Number and your new item will be sent within 5-7 working days. If the item for which you are exchanging is of a higher value, the additional funds must be cleared before the new item is sent.

The items must be returned in its original packaging and condition, fit for re-sale, with the Returns Number enclosed. All postage costs are the responsibility of the customer. We reserve the right to charge a realistic fee for repackaging if the product is returned in an unfit condition for resale. Everything that we send out is checked prior to dispatch but we do recommend that on receipt you check the item.

Please note that all items in our catalogue are plain items which we then decorate accordingly. This includes, but is not limited to;
• Military Clothing
• Sports Team Kit
• School Uniform
Items which have been personalised to your specifications may not be returned and are not covered under The Consumer Protection (Distance Selling) Regulations 2000. Returns are accepted at Motif8’s discretion. Decisions will be made based on the likelihood of being able to re-sell the item you are returning.

We must be notified of any damages or missing/faulty goods within 48 hours of delivery with an explanation of the fault. In this case, we may replace the item at our discretion. If you decide to cancel the order then you will be liable for the cost of the delivery and also for the return. We recommend that a signed for service is used to return the item to ensure that items are received.

Refunds will only be processed after goods have been returned to and received by Karl’s Kit Bag Embroidery Services.

Items in our Sales/Clearance section are non-refundable. Returns for these items will not be accepted and the buyer remains liable for any re-packaging and postage costs to send these items back to the original recipient.

All returned items should be sent to:

Returns Department

Karls Kit Bag,
The Old Bakery, Grange Yard,
Burnley Road, Mytholmroyd
Hebden Bridge, HX7 5LL

Terms & Conditions

1. Full payment must accompany all orders when submitted unless credit is agreed. Payment will not be deemed satisfactory until bank cheques have been cleared.

2. Orders must be signed by an authorized official or executive of the organization.

3. Your order cannot be cancelled or rescinded after production has commenced.

4. All export orders (other than BFPO commissions) are subject to quotation.

5. Value Added Tax is included in all prices with the exception of children’s garments, which are zero-rated. BFPO orders which are exempt from VAT must issue a declaration to this effect and must be signed by an officer in authority.

6. Any faulty and/or damaged goods supplied should be returned to Karl’s Kit Bag embroidery services within 30 days of receipt with full and precise details as to the nature of any fault. The customer must produce the faulty or damaged goods so as to Karl’s Kit Bag embroidery services to inspect the faulty or damaged goods. In that event, any faulty or damaged goods will be repaired or replaced at the request of the customer or alternatively in the event that the customer chooses, the monies paid in respect thereof shall be credited to the customer. Please note that no claim of faulty or damaged goods will be considered after the expiration of 30 days and/or in the event that damaged goods are not returned as requested.

7. Karl’s Kit Bag embroidery services cannot be held responsible for garments that lose their shape or colour due to incorrect washing or drying.

8. All garments and products advertised (including choice, colour, size etc) are subject to availability. Unfortunately we cannot be held responsible for shade variations due to differing dye lots or size variations which may occasionally occur.

9. Artwork will be free of charge, if agreed provided that our services are continued i.e. if our artwork is copied it is then chargeable unless agreed between us. Jacquards, screens and dies are chargeable at the rate our suppliers charge for materials but remain the property of the company until the artwork is paid for.

10. We will endeavour to absorb many of our supplier’s increases throughout the year. However, should the increase be such that it is uneconomical to sell are our current prices we reserve the right to alter our prices without prior notice and invoice all clients accordingly. Prices in store may not necessarily be the same price as our online store.

11. Samples are submitted on approval and will be charged unless returned within a reasonable period and in good condition.

12. Quantity variations – we shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity specified.

13. We reserve the right to modify a design, alter a design, or change the ink types should it be necessary to do so in order to obtain the best result.

14. No responsibility will be accepted by us for infringements on Third Party Copyrights. The customer indemnifies us from all costs and expenses in respect of any alleged infringements.

15. We reserve the right to use our customers’ designs for our own advertising purposes, unless otherwise stated.

16. All delivered goods remain the property of Karl’s Kit Bag embroidery services until full payment has been received.

17. Account holders will be held responsible for full payment of invoices even if a third party is involved.

18. If credit is granted our terms are – all invoices to be paid in full within 30 days. Payment received after 30 days will be subject to a surcharge of 4% per month.

19 Karl’s Kit Bag embroidery services must be notified immediately of any intention to cancel an order, if the decoration process has started then the order cannot be cancelled.

20. After placing an online order you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted by us but it does constitute an offer to us to buy the Product. All orders are subject to acceptance by Karl’s Kit Bag embroidery services and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been dispatched. The contract between us will only be formed when we send you the Dispatch Confirmation.

The Contract will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation. If you have ordered additional Products that are not listed in the Dispatch Confirmation (for example because they are currently out of stock / unavailable), these Products will not form part of the Contract until dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

21. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including but not restricted to, strikes, lock-outs, riot, terrorist attack, war, fire, explosion, natural disaster, impossibility of the use of public or private transport or public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the Contract may be performed despite the force majeure event.

22. Karl’s Kit Bag embroidery services reserve the right to amend these terms & conditions at any time without prior notice and any revisions made with be effective immediately as displayed on our website. You will be subject to the policies and terms & conditions in force at the time you order from our website unless any change to these terms is required to be made by law or government authority.

Website Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.